Will traditional phone-based systems become obsolete due to advancements in yield management?

Traditional phone-based systems are likely to remain in use despite advancements in yield management. This is because these systems offer a familiar and immediate way for customers to make reservations or inquiries, which many still prefer. Many users appreciate the personal touch of speaking directly with a staff member, as it allows for immediate feedback and clarification of specific needs or preferences.

While yield management can enhance pricing strategies and improve resource utilization, it does not eliminate the need for human interaction that traditional phone systems provide. Furthermore, for certain demographics and segments of the market, especially older generations, phone calls remain the most comfortable and trusted method for communication. Thus, while technology evolves and new systems emerge, traditional phone-based operations can coexist and serve a vital role in customer service.